Training Sessions & Workshops
for Recreation Agencies
& Park and Recreation Conferences

These workshops provide a “Nuts-And-Bolts,” “Rubber-Meets-The-Road,” type of session full of practical “Get-It-Done-Now” types of solutions for your agency. Browse through the topics listed and pick out the ones that make sense for your agency. Then contact our presenter, Mark Honberger, to discuss having him come conduct workshops on those topics. Your staff will learn a ton and be engaged & energized to go make it happen. These workshops are based on 1.25 Hour (75 min) Sessions, but can also be put together as a Full-Day Institute on "Raising the Bar for Recreation Programming". (Session Outlines are available )

Mark Honberger is also available as a Keynote Speaker

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CHECK OUT THESE TRAINING TOPICS BELOW

Strategic Approach  
to Contract Instructor
Classes

If done right, your Contract Instructor Program can pay for itself, and even offset the costs of other recreation
programs. Attendees will receive dozens of Ready-To-Use Take-Home Ideas.  Plus, they will able to develop their own customized Contract Instructor Handbook. We will also discuss the IRS 20-Point Characteristic Test, used to determine if an instructor is to be considered an employee or a contractor.

TRACK: Recreation Programming, Best Practices, Next Practices, Directors, Supervisors, Facilities

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Excellent
Facility Rental
Management

Be excellent with your agency’s Facility Rental Program. We will explore excellent methods to organize your Facility Rental Reservation Process; We will analyze excellent ways to establish defensible rental fees based on your building’s square footage and a procedure called “price-points”; Plus, we will examine a dozen different rental policy considerations, some that you may not have thought of before.

TRACK:  Recreation Programming, Best Practices, Next Practices, Directors, Supervisors, Facilities

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Partnering
With
Community Groups

Partnering with Community Groups is a “Best (Next) Practice” that can result in new programs, new facilities, new volunteers, and increased community
safety. We’ll investigate how to negotiate with community groups; We’ll look at how to set up official Facility Use-Agreements to codify the exchange of “equal value” between the two parties; Plus we’ll look at the pros and cons of dozens of real-life examples.

TRACK: Recreation Programming, Best Practices, Next Practices, Directors, Supervisors, Leadership

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Aligning Recreational
Services with
Organizational Values

Come learn how to determine your agency’s Core Services; and gain a defensible “Pricing Strategy" and a designated “Marketing Strategy” for each specific program and service. We will analyze how to use the “evaluative criteria” for each program, and how to place it on the “5-Level Benefit Scale” so that we can set the proper cost recovery levels for each service.

TRACK: Recreation Programming, Best Practices, Next Practices, Directors, Organizational Assessment

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Developing
Your
Agency's Brand

Its important to market your programs,
but it is even more important to develop your Agency's Brand. This workshop will discuss the difference between Branding and Marketing. Attendees will learn: How to discover & develop their agency’s Brand; How to go about Marketing that Brand; How to find out what their customers are saying about them; and more importantly, what their Non-Customers are saying about them.

TRACK: Branding, Best Practices, Marketing, Directors, Revenue, Organizational Assessment

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Revenue Generation
For
Parks & Recreation

It is vital that Park and Recreation Agencies press forward in their efforts to generate additional Revenue, instead of being passive and just “hoping” that more participants register for the recreation programs. This workshop will dive into 50 to 60 ideas for generating revenue for your agency. Some ideas you may already be doing. While, others will be new ideas that you can put into practice starting tomorrow.

TRACK: Creative Problem Solving, Best Practices, Directors, Revenue, Organizational Assessment

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Be "Essential" - Track
Agency Performance
Measures

Learn how to harness the Power of Excel by turning basic data into vital information, presenting it in a beautiful report, which will highlight your agency as an “Essential Service” to your Elected Policy Makers and the community. We’ll investigate how to properly track Performance Measures, and we’ll cover unique ideas for accomplishing Budget Projections that are both accurate and reliable.

TRACK: Efficiency, Best Practices, Next Practice, Directors, Revenue, Organizational Assessment

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Balancing
Park Maintenance
With Park Usage

Maintenance wants to keep people off the grass (keep it healthy), and recreation wants to put people on the grass (make use of the park). We must find Balance! Attendees will learn: To establish Common Goals; To reduce vandalism by creating “Community Gathering Places”; and To engage a “Customer Service Attitude” in both staffs, providing a more satisfying community experience.

TRACK: Park Maintenance, Facilities, Best Practices, Next Practices, Supervisors, Leadership, Team Work

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Putting the
"Super" Back In
Supervising

Whether a seasoned supervisor, or fresh to the world of supervision, we could all use a little spark to launch our Leader-Level to “Super”. This session  puts you on the launch pad, ready for ignition. We will explore the following topics: Leader vs Manager; Setting Goals & Objectives; Coaching & Evaluating. By the end, attendees will be energized to go back and energize their own team for extraordinary results.

TRACK: Young Professionals, Best Practices, Next Practice, Leadership, Supervisors

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Conducting a Creative
"Healthy Habits"
Campaign

Many agencies would love to do more to instill “Healthy Habits” in their community & among their participants. This workshop will show how to develop a full community-wide campaign for Healthy Habits. Attendees will learn what “Healthy Habits” are, and why they are important. Attendees will also discover that the campaign can be implemented with varying levels of agency costs and agency involvement.

TRACK: Recreation Programming, Best Practices, Next Practices, Directors, Supervisors, Healthy Community

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8 Steps to Great
Customer Service
for Your Agency

Customer Experience is more than just a buzzword. It refers to the real, everyday interactions between agencies and their constituencies. Agencies that deliver a superior customer experience are fulfilling a key aspect of their mission; agencies that deliver a substandard customer experience are not.  We will look at how to implement the 8 agency-wide steps that lead to great customer service your agency.

TRACK: Directors, Best Practices, Next
Practice, Leadership, Supervisor,
Organizational Assessment

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Recreation
Professional Staff
Competencies

If you are serious about developing your recreation staff so they can be a "Professional," then this workshop is for you!  Attendees will explore a list of 55 Competencies that will give your staff a better understanding of what skills or competencies they need to work on, and what goals to set for their annual evaluations. This process goes a long ways towards setting the agenda for your next staff retreat training session.

TRACK: Directors, Best Practices, Next Practice, Leadership, Supervisor, Organizational Assessment

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"Customer Service" Training For Staff

In this interactive session, we will explore the 7 most important characteristics of great customer service (Per Indeed): Empathy, Problem Solving Skills, Communication Skills, Patience, Active Listening Skills, Positive Attitude, Quick Response Time. We will do a deep dive into each of these characteristics, and attendees will get a chance to practice each one. Your staff will leave this session with a greater understanding of how to deliver customer service. They will be energized to go make it happen!

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"Be A Better Employee" Training for Staff

In this interactive session, we will explore the 9 ways to be a better employee : Behave professionally, Learn how to do your job well, Work hard, Be part of the solution, Cultivate relationships, Volunteer for new projects, Be on time, Admit when you make mistakes, & Set big goals for yourself and your career. Attendees will be able to do a self-assessment to determine which areas they should seek to improve.

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Team Building Sessions for your Staff

Your staff will love it. Mark Honberger brings creative Half-day or Full-day training sessions that result in increased employee engagement and improved staff morale. Training Topics will be customized to your Agency's needs. Your staff will come away energized to engage your customers and perform at a higher level.

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RAISING THE BAR
IN RECREATION

We all want to be better at what we do, right? That’s what “RAISING THE BAR” is all about. It means taking our performance as Recreation Professionals to the next level; finding ways to improve how we go about our “business.” Ultimately, it means turning those “Big Ideas” into practical “Action Steps” that you can start accomplishing tomorrow, so we can be “RAISING THE BAR” for our agencies.

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GET REC'D

Getting “Rec’d” is much better than Getting “Wrecked,” right? As Park and Recreation Professionals, we all intrinsically understand the benefits of Recreation; BUT all too often we don’t take the habit-forming steps needed to Get Recreation into our own lives. Really though, it is our communities that need to “Get Rec’d;” as Recreation is “Essential” to every thriving Community. We will turn these “Big Ideas” into practical “Action Steps” that you can start accomplishing tomorrow. Learn how to have your community Get REC’D!

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WOW FACTOR

What is it about those recreation programs that sets them apart from others? What is it about those parks or recreation centers that have that ability to always draw the community in? The answer we’re looking for is: “Wow Factor!”; that ability to stand out from the crowd with something unique or unexpected... But can we have that Wow Factor without sacrificing our original mission? Yes. We. Can! Come learn “How To Wow

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LET’S GET
SQUiRRELLY

Do you ever sit and watch Squirrels? We sure could learn a lot from the squirrel... lessons that readily apply to our everyday work routines. By being "Squirrelly," we can improve our performance, and even fly. This Keynote Experience is chalk full of humor and inspiring lessons. Come be energized to Go Get "Squirrelly"!

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HALF-DAY INSTITUTES
for Recreation Agencies
& Park and Recreation Conferences

These HALF-DAY Institutes provide a “Nuts-And-Bolts,” “Rubber-Meets-The-Road,” type of workshops full of practical “Get-It-Done-Now” types of solutions for your agency. 

Mark Honberger is also available as a Keynote Speaker

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GO "NEXT LEVEL":
A BUSINESS APPROACH TO PUBLIC RECREATION

We all want to be better at what we do, right? That’s what “NEXT LEVEL” is all about. It means taking our performance as Recreation Professionals, Up A Notch. It means seeking efficiencies and finding ways to improve the way we go about our business. It means turning those “Big Ideas” into really practical steps that you can start accomplishing tomorrow.  

The topics covered in this Institute include: How to Brand your agency, How to be creative in Generating Revenue,
How to go about marketing your programs, How to determine your agency’s Core Services, & then How to set up appropriate Cost Recovery Level with a defensible Marketing Strategy for each recreation program.

TRACK: Recreation Programming, Best Practices, Next Practices, Directors, Supervisors

Click Here for Session Outline